Privacy Policy

1. Who we are

Kaptureflo is operated by Farpoint Technologies Private Limited, located at Aspire Coworks No.39/7-1, Third (3rd) Floor, 7th Main, Opposite Dr. Ambedkar College Ground, Appareddy Palya, Indiranagar, Bengaluru North, 560038. You can reach us at info@kaptureflo.com.

This policy explains what information we collect when you use the Kaptureflo marketing platform, why we collect it, how it is handled, and how you can exercise your data rights.

2. What we collect

• Account: email and profile data via Supabase Auth (email and password, or Google sign-in).
• Brand and workspace content: brand profile, generated content, generation history, saved tasks, and calendar items.
• Shopify store data (only after the seller connects): products, orders, refunds, and customer records. Permissions requested: read_products, read_orders, read_customers, and read_price_rules. Used for personalising content, customer segments, and the campaigns the seller approves. Order and refund updates arrive by webhook.
• Meta account data (only after the seller connects): access token, ad accounts, campaigns, ad insights, and pages. Permissions requested: ads_management, ads_read, business_management, and pages_show_list. Used to show results, prepare campaigns, and, when the seller approves, create them in the seller's own ad account, always created paused. Tokens are stored encrypted on the server and never shown in the browser.
• Storefront events (only if the merchant installs the Signals snippet on their own store): page views, product views, add to cart, and checkout events, tied to the merchant's own known customers.
• Messaging provider keys the seller supplies (WhatsApp provider, email provider): stored server side. We also record delivery and opt-out status for messages the seller sends.
• Payments: handled by Razorpay. We do not store card details.
• Usage and billing logs: tool usage and credit use.

3. Shopify permissions

Shopify data is products, orders, refunds, and customer records. This data is used for personalising content, customer segments, and the campaigns the seller approves. Order and refund updates arrive by webhook.

When you connect your Shopify store, Kaptureflo requests four permissions:

• read_products: reads products.
• read_orders: reads orders and refunds.
• read_customers: reads customer records.
• read_price_rules: reads price rules (discount rules).

You can disconnect your Shopify store at any time in the app and revoke tokens.

4. Meta permissions

When you connect your Meta account, Kaptureflo requests four permissions:

• ads_management: to create campaigns in the seller's own ad account, always paused, only after approval.
• ads_read: to read ad accounts, campaigns and ad insights to show results.
• business_management: to work with the seller's business and ad accounts they connect.
• pages_show_list: to list the seller's pages.

Meta data is used only to provide the features the seller asked for. Ads are created paused, only after the seller approves, and only in the seller's own ad account. Tokens are stored encrypted on the server and never shown in the browser. You can disconnect your Meta account at any time in the app and revoke tokens.

5. Google user data

Kaptureflo allows you to sign in using your Google account. We request access only to basic Google sign-in scopes: openid, email, and profile.

Google user data is used only to sign you in and provide user-facing features. Google user data is not sold and is not used for advertising. We store your email address and profile name to manage your account identity.

6. How we use data

We use the collected information for these direct purposes:

• To create and manage your Kaptureflo account and authentication session.
• To draft marketing copy, ad plans, email messages, and WhatsApp templates based on your store products.
• To prepare ad campaigns in your connected Meta account as paused drafts for your review.
• To display analytics, order attribution, and ad performance summaries in your dashboard.
• To record credit usage and manage tool access.
• To send sign-up emails.

7. What we do not do

Our commitments regarding your data are strict and clear:

• We do not sell personal data.
• We do not spend ad money or send messages without the seller's approval.
• To write the seller's own content, we send the details needed, such as product names and descriptions, to our AI providers.

8. Who processes data

We work with trusted third-party service providers to run our platform. The tables below show each processor and its role.

Always used

Only when you connect them

9. How long we keep data

Data is kept while the account is active. The seller can disconnect Shopify and Meta at any time in the app and revoke tokens.

Account and data deletion is available on request to info@kaptureflo.com, completed within 30 days of a verified request. You can read our detailed deletion process on our Data Deletion page.

10. Your rights

Under India's Digital Personal Data Protection Act 2023, you have rights regarding your personal data:

• Right to access: you can request a summary of the personal data we hold about you.
• Right to correction: you can request correction of inaccurate or incomplete personal data.
• Right to erasure: you can request deletion of your personal data and account.
• Right to grievance redressal: you can raise concerns directly with our Grievance Officer.

To exercise any of these rights, email us at info@kaptureflo.com or follow the instructions on our Data Deletion page. Deletion requests are completed within 30 days of a verified request.

11. Shopper requests

A shopper (a merchant's customer) can ask the merchant to forget them. We support deletion and export requests for shoppers through the merchant. Merchants can email us at info@kaptureflo.com to carry out shopper requests.

12. Age requirements

For businesses and people aged 18 and over.

13. Grievance officer

In accordance with the Digital Personal Data Protection Act 2023, our designated Grievance Officer is:

• Name: Gaurav
• Email: info@kaptureflo.com

14. Changes to this policy

We may update this Privacy Policy from time to time. When changes occur, we update the Last updated date at the top of this page. We encourage you to review this page periodically.

15. Contact us

If you have questions about this Privacy Policy or your data, please contact us at info@kaptureflo.com or visit our Contact page. You can also review our Terms of Service and Security overview.