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Delete Your Data

Last updated: 2 November 2026

You have full control over your data on Kaptureflo. You can request the complete deletion of your account and associated records at any time.

1. How to request data deletion

Follow these simple steps to delete your Kaptureflo account and data:

  1. Optional first step: You can disconnect Shopify and Meta in the app, which revokes the tokens. You can also remove Kaptureflo from your Meta and Shopify settings.
  2. Send an email request: Send an email from the address registered on your Kaptureflo account to info@kaptureflo.com with the subject line Delete my Kaptureflo data. You can use this prefilled email link to delete your data.
  3. Identity verification: To safeguard your account, our support team will verify that the request originated from the verified account owner.
  4. Confirmation and completion: Once confirmed, we delete your account and stored records and notify you by email. The process is completed within 30 days of a verified request.

2. What data is deleted

When your deletion request is completed, we permanently delete:

  • Your account credentials and profile records.
  • Brand profiles, generated content, and generation history.
  • Shopify and Meta data that we stored in our databases.
  • Saved tasks and calendar items.
  • Stored messaging provider keys.

Please note that payment transaction records held by Razorpay are handled by Razorpay in accordance with applicable financial reporting laws.

3. Instructions for Meta users

This page serves as the official data deletion instructions for the Kaptureflo application on Facebook and Instagram.

If you connected your Facebook or Instagram accounts, you can revoke access at any time in your Facebook settings under Business Integrations or Apps and Websites. To delete all Meta data stored by Kaptureflo, follow the email steps described above.

4. Shopper requests

If you are a shopper who purchased from an online store that uses Kaptureflo, your customer relationship is with the merchant. Please contact the merchant directly to request deletion or export of your personal information.

We support deletion and export requests for shoppers through the merchant. Merchants can email us at info@kaptureflo.com to fulfill shopper requests.

5. Grievance redressal

If you have concerns about your data deletion request under India's Digital Personal Data Protection Act 2023, you may contact our Grievance Officer:

For any other questions, visit our Contact page or read our Privacy Policy.